Faster Payouts Ahead

Redwin Casino: Your Withdrawal Is Waiting on the Check

Licensing rules mean we must confirm who you are, and a complete file usually clears in 44 hours.

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License MGA/B2C/077/2005 issued by the Malta Gaming Authority, audited by GLI, eCOGRA and BMM Testlabs

Before You Withdraw

Read the Six Lines First

Keep this close the moment a withdrawal sits pending and you want to know who is looking at your file.

Who checks

Redwin Casino Ltd.

Under which license

Malta Gaming Authority, MGA/B2C/077/2005

How long

44 hours

When mandatory

At the latest before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

File Just Opened

A File That Clears Without a Second Look

Work through this the hour your account opens the verification area, before the first cashout request.

Read Each Line Twice

Your account menu holds the verification area, where each request appears as its own line. Note the exact wording beside every line, since a mismatch between label and upload is the usual reason for a second look.

Corners Inside the Frame

Snap the photo ID flat on a dark surface in daylight, with all four corners inside the frame. Glare and cropped edges send a file back more often than a blurred shot does.

Middle Digits Hidden

Cover the middle digits of the card on the copy, leaving the first six and last four readable. The name on that card should match the name across your identity document exactly.

Check Your Inbox During 44 Hours

Once everything is in, a first look normally lands within 44 hours, and a clear file needs nothing more from you. Watch your inbox during that window, since one small correction can be requested.

Upload Time

Send These and Nothing Extra

Pull this up at the moment the upload request appears, so you know what each paper has to show.

Photo ID

ConfirmsYour name, photo and date of birth

Copy must showAll four corners, no glare, full page

Proof of address

ConfirmsWhere you live right now

Copy must showYour name, full address, recent issue date

Payment card image

ConfirmsThe card used for your deposits

Copy must showFirst six and last four digits, name, expiry

Why Now

Which Moments Bring the Check to Your Door?

Useful the moment a request for papers lands in your inbox or a payout sits on hold.

Matching a New Route

Switching to a wallet or a bank transfer flags a new payment route, so the team matches the name on that account to your profile before money moves.

Your Limit, Your Call

Asking for a higher deposit limit signals a shift in spending, so staff confirm your identity and that the change is genuinely yours before it applies.

What Holds My First Cash-Out?

Cashing out for the first time opens the payout process, so the queue pauses until photo ID, address proof and card image sit on file.

Why So Large a Sum?

A sum well above your usual pattern gets a second look under AML rules, so expect questions about how you fund play and where the money comes from.

Source of Funds: Routine AML Scrutiny

From the day Redwin Casino took its Malta Gaming Authority license, MGA/B2C/077/2005, the rules have required checks on where stakes come from. Under that license, a funds question is standard practice against money laundering, never a suggestion that you did something wrong.

Keep any of these close, since the team asks only for what fits your case.

Recent payslips or salary advice
Bank statements for the past months
A tax notice or income summary
Proof of a property or asset sale
Letter confirming a pension or benefit

Back It Comes: The Usual Three Faults

Name and Address Mismatch. A name spelled differently, a birth date out by a day or an address that has moved on will stall the comparison against your profile. Recheck spelling against your passport or licence Update your address before you upload again

Straight Off the Screen. A grab of the screen loses the texture and edges a real camera shot carries, so staff cannot clear it as genuine. Photograph the physical paper in daylight Skip cropping and filters entirely

Edges Missing From Shot. Corners cut off, a thumb over the photo or glare across the text leaves staff unable to read what they must confirm. Lay the document flat on a plain surface Fit all four corners inside the frame

At the Withdrawal Screen

Six Queries, Answered Before You Ask

Six queries that come up most while your papers sit in review, answered plainly.

Why does the casino want to know where my money came from?+

Source of funds sits inside the same routine the Malta Gaming Authority licence puts on every operator. Nobody suspects you; the check simply traces the origin of money moving through the account. Send a recent bank statement or payslip and the reviewer can usually close the point in one pass.

A document came back rejected, so what now?+

Read the reason line in the email first, because it names the exact fault. Usual culprits are glare, a cut corner or an expired card. Send a fresh photo to [email protected] and the queue restarts from that email, not from the beginning.

What happens if my name changed since my ID was issued?+

Marriage certificates and deed poll papers bridge the gap between the old and new name. Email both the ID and the linking document in the same message so the reviewer sees them side by side. That way nothing stalls on a mismatch between the account name and the photo ID.

Is my passport scan kept safely after I send it?+

Yes. Uploads travel over 256-bit SSL and sit with the licensed operator, Redwin Casino Ltd., under the Malta Gaming Authority licence MGA/B2C/077/2005. Access stays with the verification team. Privacy questions reach [email protected].

Which body licenses Redwin Casino and what is the number?+

The Malta Gaming Authority regulates the site under licence MGA/B2C/077/2005, held by Redwin Casino Ltd. Being asked for papers follows from that licence rather than from staff preference. Independent testing by GLI, eCOGRA and BMM Testlabs covers the games.

Can I take out winnings before the check is done?+

No. The licence requires a completed check before the first withdrawal leaves the account. Requests may land earlier, at registration or your first deposit. Putting the papers in on day one keeps the 44-hour review off the critical path.