Redwin Casino support desk

Redwin Casino contact points for a quick answer

Reach a real person by live chat, e-mail or phone, and the support team answers around the clock, every day.

Reach support now A$11 minimum deposit

Paid today

472,360 A$

5,710 Players online

License MGA/B2C/077/2005 issued by the Malta Gaming Authority, audited by GLI, eCOGRA and BMM Testlabs

Average payout processed in 27 minutes, up to A$95,000 per transaction, A$30M paid weekly

256-bit SSL protects every transaction and login, independently verified by Gaming Laboratories International

Channel picker

Which channel suits your question today?

Most players worry they will wait in a queue that never moves, so pick by speed here.

Need a quick answer?

Live chat on the site is best for quick account and bonus questions, and a typical chat answer lands in about 2 minutes, any hour of the day.

Start chat

For a longer, written issue

E-mail at [email protected] suits documents and longer issues, and a typical reply arrives in around 6 hours, so send the details and wait calmly.

Write us

When you would rather speak

Phone support on +61 2 4996 6050 (AEST) fits urgent matters you want to talk through, and a typical call is answered in about 1 minute.

Call us

Six facts to know

Support tuned to time zones around Australia

Useful when you are playing from Australia and want help that matches your local clock.

How to reach

Phone+61 2 4996 6050

Time zoneAEST

LanguagesEnglish, German, French, Spanish

E-mail[email protected]

Supervision

RegulatorMalta Gaming Authority, MGA/B2C/077/2005

Where to get help

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Gather these before you make contact

Set these out beside you and support can act on the first reply.

Your registered e-mail address
Your account username or number
A clear description of the problem
Screenshot or reference of the payment
Photo ID for verification requests

Redwin Casino mailboxes

Reach the desk that actually handles your case

This settles where to send your message so it never sits in the wrong inbox.

Account matters

General support[email protected]

Document verification[email protected]

Money matters

Deposits and withdrawals[email protected]

Other requests

Complaints[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Waiting times

Someone is awake whenever you message

Not knowing whether anyone is there at night is the worry this table settles.

Live chat

Live chat hours24 hours a day

Chat first replytwo minutes

All hours shownAEST

E-mail

E-mail address[email protected]

E-mail replysix hours

Phone

Phone number+61 2 4996 6050

Phone waiting timeone minute

Free, confidential services outside any casino

Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register work independently of us. Each offers free, confidential support to anyone in Australia worried about their gambling, or that of someone close.

Gambling Help Online. Online counselling, forums and self-help tools, with a live chat and a helpline for anyone in Australia wanting to talk things through.

Lifeline Australia. Trained crisis supporters answer around the clock, offering short-term counselling to people in distress or thinking about suicide.

National Self-Exclusion Register. A single place where you can block yourself from gambling services across Australia, for the period you choose.

Checking who runs it

A named company and a traced licence

Wondering whether a casino is a real company behind the games is a fair question.

The company

Legal nameRedwin Casino Ltd.

Company numberC-57481 (Malta)

AddressTower Road, St Julian's

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/077/2005

Written contact

Support e-mail[email protected]

Four steps upward

Redwin Casino takes it one level higher

Reading this leaves you with a written route from support up to the regulator.

Which address should you use?

Write to [email protected] with your account number, what happened and the outcome you expect. Keep the thread, because each message is logged against your complaint reference.

Redwin Casino answers in writing

Support writes back with a decision or a request for missing detail. Reply on the same thread rather than starting afresh, so nothing has to be explained twice.

Manager review request

Ask in your reply for a review by a manager if the answer falls short. A senior staff member then rechecks the records and the original decision.

And if the answer still fails?

Malta Gaming Authority stays the last rung once the internal route is spent. Send them your complaint reference and the closing reply, and their own process takes over from there.

Answers without the runaround

What you settle before you write to us

Seven short answers on timing, data, verification, licensing and cover at night.

trustWhen does an account closure actually take effect?+

Requesting closure through live chat or the [email protected] mailbox usually takes under a day once your balance is withdrawn. Closure is permanent, and any active bonus is lost. Ask before you act if you want the account paused rather than shut.

trustHow soon can an agent find my account?+

Your registered email address and full name are enough for a chat agent to pull up the account. Have the last four digits of a payment card handy if the query touches a transaction. Staff never ask for your password, so treat any such request as not from us.

trustCan I ask for my personal data and have it removed?+

Yes, you may request a copy of your data or its deletion by writing to [email protected]. The team confirms receipt and explains any records that must be kept for licensing reasons. Allow a few working days for the reply rather than minutes.

trustCan I withdraw while my documents are still being checked?+

Yes, most document checks finish within forty-four hours of upload, and simple photo ID cases clear sooner. Proof of address and a card image may be requested together with the photo ID. You hear the outcome by email to the address on your account.

trustWhen did the Malta Gaming Authority license this casino?+

Your agreement sits with Redwin Casino Ltd., licence MGA/B2C/077/2005, granted by the Malta Gaming Authority. That regulator sets the player-protection rules the casino operates under, including complaints handling. Company number C-57481 (Malta) and the St Julian's address appear on the same record.

trustCan I write to you in Spanish instead of English?+

Yes, our team replies in English, German, French and Spanish, so you can write in whichever of these you find easiest. English is the default for Australian players, and the same agents cover all four languages. Answers in a non-English language may take a little longer at busy times.

trustDo I need to wait for Monday to get a reply?+

No, the desk never closes: live chat, email and the phone line all run twenty-four hours a day, seven days a week. A chat agent typically answers in about two minutes, email within six hours, and phone calls within a minute. Weekends and public holidays follow the same cover.