Your control panel

From Open Account to Closed: Responsible Gambling at Redwin Casino

Play only from 18, and every Redwin Casino account carries deposit limits, session time reminders, cooling-off periods, self-exclusion and reality checks as standard.

Set a deposit limit

License MGA/B2C/077/2005 issued by the Malta Gaming Authority, audited by GLI, eCOGRA and BMM Testlabs

Page summary

Responsible gambling essentials in one place

This block settles the age, the licence, the national register, the helpline and who answers your questions.

Minimum age18+

Licence and regulatorMalta Gaming Authority, MGA/B2C/077/2005

National self-exclusion registerBetStop

National Gambling Helpline1800 858 858

Limits and exclusion questions[email protected]

Account tools

Tools for the moment you want to slow down

By the end you will know which control to open and what it does once it is on.

Paid in, capped out

Deposit limits cap how much you can add to the account. Switch one on before your first session, while you are still deciding what this month's entertainment is worth.

Mid-session reminder

Session time reminders alert you when a set stretch of play is up. Turn them on if you tend to lose track of the clock mid-session.

A pause before things escalate

Cooling-off periods pause play on the account when you want a short break. Choose one at the first sign of chasing losses or playing past your plan.

Pause versus exclusion

Self-exclusion closes play for you at Redwin Casino when a pause no longer feels like enough. It sits next to BetStop, which covers many other providers across Australia.

Running totals on screen

Reality checks show elapsed time and net spend while you play. Switch them on for any session you expect to be long or expensive.

Your own limits

A limit that shows before you play

This block settles where the control lives and how to confirm the change landed.

Your gains in one menu

Open the profile menu from the lobby and look for the responsible gambling section. Everything you need sits in that one area.

Choose your own control

Pick deposit, loss or session time, depending on whether money or minutes are the concern. The screen then asks for the amount and the period.

Which period suits you?

Enter the figure or the minutes and pick day, week or month. Check the period twice, because it decides how often the cap resets.

Set and verified

Confirm the change, then return to the account and check the limit is listed. If it is missing, our team is reachable around the clock.

Is it still entertainment for you?

Catching these patterns early leaves room to change course before a hard month turns into a habit. A deposit limit set before the next session, or a pause of a few days, is the simplest first step.

Read these and notice how many describe your own last few sessions.

Chasing a loss into the next session
Spending money set aside for bills
Hiding how long you played
Borrowing to keep the account funded
Playing longer than you planned, again
Feeling flat until the next deposit
Skipping sleep or meals to play

Three free services

Free counselling at the end of a phone

Money worries and shame keep people quiet, yet every service here is free and confidential.

National Gambling Helpline

Around-the-clock counselling by phone, chat or email, free of charge and confidential, for players and for the family members worried about them. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Peer meetings run by people who have been where you are, held across the country, free to attend, with partners and relatives welcome at local meetings. gaaustralia.org.au

National Debt Helpline

Free financial counselling for debts built up through gambling, with weekday daytime availability, for the person who owes and for anyone sharing the household. ndh.org.au

A day off versus several months

Room to think for a day. A short pause is a break of hours or days switched on inside the account, and play stays blocked until the period runs out. The control sits in the account menu, and the pause lifts by itself when the time you chose passes.

Close the account for months. Self-exclusion closes your access to the account for a long stretch and cannot be undone early, so the choice holds even on a difficult evening. You set it in the account itself, and reopening means waiting out the full period you picked.

Add your name to BetStop. BetStop is the national register run by the Australian Government: joining keeps you off licensed wagering providers for three months at the shortest, up to a lifetime. Registration takes around five minutes, you can name someone to support you, and the period cannot be shortened. betstop.gov.au

Keep under-18s out, and give relatives a place to turn

A verified age, on record. Registration asks for a date of birth and we close anything opened under 18. Photo ID, proof of address and a card image are checked before the first withdrawal, so age is confirmed in writing.

A shared device in the house. Gambling-blocking software installed on a shared computer or phone stops the sites loading for everyone in the house. Set it up with the person who owns the device and keep the password somewhere only an adult can reach.

Support for partners and parents. Relatives reach better outcomes by asking about money and mood rather than accusing. The National Gambling Helpline on 1800 858 858 advises family members too, around the clock, and the conversation stays confidential.

Protection and support

What your controls really do

After this, you will know exactly how each control behaves before you touch it.

Once I exclude myself, can I get back in before it ends?+

No. A self-exclusion runs for the whole period you picked and cannot be cut short by asking support to reverse it. Length is your choice, and the end date holds regardless of how you feel partway through.

Does excluding myself here also block me at other casinos?+

Not on its own. Only BetStop, the national register run by the Australian Government through ACMA, covers other licensed providers. Joining BetStop means registered wagering providers cannot let you bet, open accounts or send you marketing, and the shortest term is 3 months.

Why is 18 the line for opening an account?+

Because 18 is the legal age to gamble here, and the account checks confirm yours before play starts. Age checks are a condition of the licence, not a formality, and they protect younger people in the household too.

What happens if I want a different deposit limit later?+

Return to the same section of the account where you set it and choose a new figure. Limits are decided before play, so treat any change as a fresh decision made calmly rather than in the middle of a session.

My partner plays too much; can the helpline advise me as well?+

Yes. The National Gambling Helpline on 1800 858 858 takes calls from relatives and friends at any hour, every day of the year, with free chat and email counselling. Gamblers Anonymous Australia also runs peer meetings, and the National Debt Helpline on 1800 007 007 offers free financial counselling.